Customer Support Team

Get to know the people at Mazak who help install your new laser machine, assist you over the phone with technical questions or who help you order those parts you need for maintenance. Mazak operates with incredible experienced, dedicated and educated team members who want you to succeed. Check out the quick Q&A sessions with the Mazak team!

Meet our Team

Charlie Zeman, Call Center Supervisor

Charlie Zeman has been with Mazak Optonics for over 28 years. To learn more about Charlie, check out our Q&A session. 

MORE >>

Larry Pollastrini, Installations Assistant Manager

Larry has over 15 years of expertise at Mazak Optonics. Learn more about Larry and his role as the Installations Assistant Manager.

MORE >>

 

Joe Hagee, Customer Service Supervisor

Joe has been with Mazak Optonics for over 14 years. Starting in the warehouse and has moved up to the Parts Department Customer Service Supervisor.  

MORE >>

Eric Pedersen, Applications Engineer

Eric Pedersen is one of our most well rounded Mazak employees. Not only is Eric incredibly knowledgeable but also has the best personality. 

MORE >>

Rowdy Baska, New Machine Coordinator  

Rowdy is no stranger to the fabrication industry with over nine years of laser technology experience along with a degree in Applied Manufacturing Technology. 

MORE >>

Chiaki Kako, Software Engineer

Chiaki is one of the many women who work at Mazak Optonics. Chiaki incredibly educated while also having many years of experience in manufacturing. 

MORE >>

 

Joe Fiorito, Applications Engineer

Joe's diverse experience in physics and software engineer, quickly helped him excel in his new role as an Applications Engineer. 

MORE >>

Steve Brazil, Technical Support Engineer

Steve is part of the Mazak Call Center supporting customers through troubleshooting, diagnosing machine alarms and providing quotes.  

MORE >>

Colten Gray, Installations Engineer

Colten's role installing laser-cutting machines is not only getting the machines assembled, but also getting customers acclimated to their new equipment.  

MORE >>

Tyler Van Wyhe, Applications Engineer

Tyler has over 15 years of 3D laser-cutting experience. No matter the tube or pipe application, Tyler’s extensive knowledge is vital in assisting Mazak customers.  

MORE >>

Darin Thornton, Customer Service Representative

Darin's friendliness and ample experience in customer service are essential for getting customers the required parts they need for their Mazak laser.   

MORE >>

Derek Lynch, Field Service Engineer

Derek is one of our many Field Service Engineers who will get your laser running at optimal performance when you need onsite service support.

MORE >>

Jacob Fogarty, Installations Engineer

Jacob's extensive mechanical skills and sharp attention to detail are vital for installing Mazak's customized automation systems.  

MORE >>